Additional issues

Preventing corruption and bribery
Wärtsilä’s Code of Conduct expressly prohibits the company and its employees from accepting or offering any kind of benefit considered to be a bribe. Only normal business gifts of nominal value may be given or accepted. The instructions make it compulsory to comply with local anti-bribery provisions and internationally recognized anti-corruption and anti-bribery principles, and to report any cases of bribery. The company has organized extensive training for its personnel, particularly the sales organization, on anti-corruption principles and on the instructions contained in its Broker Directive.

Political lobbying
Wärtsilä's policy is engage in open dialogue and discussion with both local and international public authoroties and officials. An important area of co-operation in this forum is the reduction of emissions from energy production. Stakeholder co-operation with public bodies is a part of Wärtsilä's business operations and not a political activity.

Competition regulations
Wärtsilä has a compliance programme for managing risks relating to competition law, and the company’s corporate management are strongly committed to implementing this programme. Wärtsilä’s various subsidiaries conducted reviews of compliance with competition regulations when formulating the programme and during the course of mergers and acquisitions. No infringements of competition regulations were identified. The programme documentation includes a manual of competition law, which provides information about competition regulations and instructions for the company’s internal procedures. Wärtsilä has also arranged training in competition law for key personnel.

Customer satisfaction
Wärtsilä conducts customer satisfaction surveys, as described in the Social performance section of the Sustainability Report. The results for 2004-2007 are based on a new measurement system and are as follows: